FAQ

  • How do I become a member of SmartSky?

    Participation in the program is available to holders of Visa Premium cards by Raiffeisen Bank Aval registered at the website www.smartsky.ua. After registration, all program participants are granted the congratulation mileage of 500 miles. 

  • How do I know my balance?

    To know this status, you need to enter your cabinet at the website www.smartsky.ua. In the main page of your cabinet, you will see the account balance for the current date. The system also supports selecting a range of dates and description of every transaction for mileage accrual.

  • What are the rules for miles' accrual?

    The obligatory condition for mileage accrual is payment by a VISA Premium card by Raiffeisen Bank Aval.

  • How do I accumulate my miles?

    Mileage is accrued on condition of using a Visa Premium card by Raiffeisen Bank Aval as a payment instrument when paying for goods, and for purchase of air tickets at the website www.smartsky.ua. The amount of mileage is calculated in accordance with the current conditions of the Program as described at the website www.smartsky.ua.

  • What should I do if I cannot enter onto my personal account or if the SMS password does not come to my mobile?

    Please get in touch with the contact center: dial +38 044 323 12 54, or email your question to contact@smartsky.ua 

  • What can I get in exchange for my miles?

    The program provides for exchange of the mileage for air tickets and gift certificates published in the website in the Mileage Exchange section.

  • How do I exchange miles for air tickets at smartsky.ua?

    In your cabinet, use the menu “Mileage exchange” to go to the “Air tickets” page which shows your current balance and the conditions on which you can exchange mileage for air tickets. In order to select an air flight, please press the “Search flight” button and proceed to the online air ticket reservation module. Reservation online suggests several easy steps to be taken, in particular:

     

    1. fill in the route “from” and “to” (the system suggests all possible variants when you enter the first three letters of the route, date of departure and date of return

    2. choose the tariff and the airline (the system suggests to choose a tariff from the calendar of tariffs for 7 days and an airline)

    3. add the chosen air flight to your cart and fill in passenger personal data (you can reserve seats for up to 9 passengers in a single order.)

    4. copy the reservation number and paste it in the field “Reservation number” in the page “Air tickets.”

    5. choose the method of payment

    6. pay for the mileage and return to the Personal Cabinet.

     

    After returning to your personal cabinet you get to the page “Reservation number” where you need to enter the number of your order (this is a code containing a total of 6 letters and digits). 

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